FAQs

Factory

Are you a factory?

Yes, we have rich experience in producing festival decorations & gfits for more than 20 years.

Can I visit the factory to see your production process?

Absolutely. We welcome customers to visit and tour our factory. Please contact us to arrange a visit.

Catalogue

Do you have a catalogue of your products?

Yes, you can download our catalogue from our website, or we can send it to you via email or mail.

Price

Can you provide a price quote for your products?

Yes, please contact us with your specific product and quantity requirements, and we will provide you with a quote.

Do you offer any discounts on bulk orders?

Yes, we offer discounts for bulk orders. Please contact us for more information.

Certificate

Do you have any certifications for your factory?

Yes, Please let us know if you require any specific certifications.

Can you provide copies of your certifications?

Yes, we can provide copies of our certifications upon request.

Sample

Can I request a sample of your product?

Yes, we offer samples of our products. Please contact us with your request and we will provide you with a sample.

Warranty

Does your company offer any warranties or guarantees?

Yes, If you experience any issues with our products, please contact us and we will assist you with the warranty claim process. But generally speaking, the goods are packed well under our strict control.

What is covered under your warranty?

Our warranty covers defects in materials and workmanship. It does not cover damage caused by misuse or normal wear and tear.